We are fully equipped to handle urgent crew changes and unplanned rotations with speed and efficiency. Our ability to respond swiftly is supported by a large pool of qualified and experienced crew members ready for immediate deployment on various types of vessels. A core part of our strength is our strong and experienced team in Yangon, which is expert in the quick processing of all necessary departure formalities, from visas to travel arrangements. With 24/7 support and a robust logistical network, we ensure that a replacement crew member is successfully deployed with minimal disruption to your operations.

Yes, you can interview and pre-approve crew members before deployment. We believe that your involvement in the selection process is crucial for a successful partnership. We can facilitate interviews either in person at our offices or remotely via an electronic communication platform. To ensure a professional and secure connection, we have a dedicated interview facility at our Norstar office that is fully equipped for such communications. This allows you to vet candidates and confirm they meet your specific standards and requirements before they are assigned to your vessel.

When a crew member fails to perform, a formal disciplinary procedure is followed to ensure compliance with the Maritime Labour Convention (MLC), 2006. The process begins with the immediate supervisor addressing the issue and providing guidance. If the underperformance continues, a formal written warning is issued, often accompanied by a Performance Improvement Plan (PIP). Should the crew member fail to meet the standards set in the PIP, further disciplinary action is taken, which can ultimately lead to the termination of their employment. All actions to be carefully documented, and the entire process is conducted in line with the seafarer’s employment agreement to ensure fairness and adherence to MLC standards.

Yes, we can absolutely manage the transition from your current crewing provider. Our process is designed to be seamless, with minimal disruption to your operations. We start with a detailed assessment of your current needs and work to retain your experienced crew members, ensuring they are engaged and well-supported. We handle all administrative and regulatory requirements, including compliance with the Maritime Labour Convention (MLC), 2006, and coordinate all logistical aspects of the crew changeover. Our goal is to make the switch smooth and efficient, allowing you to quickly benefit from our high-quality crewing services.

Yes, we have extensive experience in supporting a wide range of regulatory and operational requirements. We are highly proficient in handling the specific crew-related mandates of different flag states, which dictate a vessel’s legal obligations regarding manning, training, and certification. In addition to these governmental requirements, we also ensure compliance with industrial standards and the specific demands of Oil Majors, Charterers. This comprehensive approach guarantees that all our crew members are not only qualified but are also fully compliant with every aspect of your vessel’s unique operational needs.